Here is the list of our Quarter winners and EOY Nominees!
Angela Cuenca Patrick Mandazou Richard Pilgrim
Sonya Coleman Darrell Landrum Kevin Whitaker
Rebecca Harris Tim Huitema Steve Leaman
Priscilla Balasingh Levi Spears Mihail Peev
Jonathan Lovegren

Patrick Mandazou - Sonic Automotive

Patrick is on the Level 2 Service Desk a for Sonic Automotive. He exhibits all of Buchanan’s 4 core values – but the main value he exhibits most is Principles Matter. No matter what the circumstance or predicament, Patrick stands by Buchanan’s principles and does the right thing at the right time. Customers constantly comment that Patrick would be on their payroll if he wasn’t on Buchanan’s – such a great thing to admire!

Angela Cuenca - Marketing
Angela consistently demonstrates the importance of the values: people and community matters. Angela does so much behind the scenes of what our employees, the community and our customers see that really portraits what Buchanan is all about. On top of her lengthy project list, she schedules all of the Dallas region’s community service events and gets the employees involved to participant. She always seems to be there to participate at each event as well. She is an exceptional employee and contributor to our organization. In addition, she also coordinates with Jade Swanson every quarter to format and distribute the “Download” that all of our employees so very much enjoy!
Richard Pilgrim - Miamisburg Internal IT
Richard is a critical member of Buchanan’s Internal IT team and has gone above and beyond this quarter, demonstrating that People and Customers Matter to Buchanan. He tirelessly worked on the integration of PEQ’s internal IT systems, putting in several 12 hour+ days over the course of multiple weeks in order to ensure that the internal computer systems were functioning in time for a tough deadline. He personally addressed multiple issues of employees, making the transition for them as painless as he possibly could. This integration could not have happened so smoothly without him!
Sonya Coleman - Sonic Automotive
To Sonya Coleman, Customers truly Matter. Sonya is a great person she cares about our customer and also the service we provide them with. If an issue arises she is on top of it and make sure that the customer gets taken care of. She is always on top of issues as well as help us out so we can give our customers 100% service. Sonya is available 24/7 to help with any problems or issues for her customers or her peers and truly gives her best each and every day with Buchanan Technologies.
Darrell Landrum - AAFES
Darrell Landrum is a shining example of how Customers Matter. He consistently over delivers on his obligations and ensures the customer is satisfied each and every day. He demonstrates trust and exemplifies a true professional consultant. In his most recent example, Darrell has earned a client award presented by AAFES' Chief Operating Officer. The COO's coin for excellence. He provided superior customer service and technical expertise via his knowledge of SQL Database Admin support of the Microsoft Business Intelligence technology stack for the Business Intelligence department
Kevin Whitaker - Dallas County Supervisor
Kevin Whitaker has been with Buchanan for only a short time. Since coming on board, Kevin demonstrated all of our core values at every turn. Kevin's superior people skills, innate business sense, and customer service management approach continually impress. He demonstrates servant leadership to his team eloquently and even in the more stressful time remain cool and collective. Kevin's growth in to the role of Dallas County Supervisor was rapid and aggressive. However, he took on the challenge, and did so with pride, energy and eagerness. Dallas County LOVES him. We are currently up for renewal Kevin's performance in his role will be a major plus to securing another 3 years with Dallas County.
Rebecca Harris - Accounting
Becky exhibits the values: customers matter and principles matter. Becky is a tireless worker in Buchanan’s Accounting Department - performing the Accounts Payable duties during the week and the weekends, too. She is passionate about making sure our AP is processed correctly and on-time – she cares about how Buchanan is viewed by our vendors. If there is a problem with an account, she takes out her magnifying glass and gets to the heart of the matter – Sherlock Holmes would love to have her as an assistant. Becky has merged the Miamisburg AP with Buchanan’s, which has been a lengthy task due to the different accounting packages used and just the difference in the way the two companies processed bills. In some ways, her job has been like being a translator….making sure one side is correctly interpreting what the other is saying. She has given unselfishly of her time and energy.
Tim Huitema - Toronto Infrastructure Services
Tim is the embodiment of customers Matter, along with Community Matters. Tim has worked diligently for years as Buchanan’s face inside Dell Canada as a Solutions Architect. During his years with BT, Tim almost always consults the subject matter experts before delivering a SOW to any clients. Tim has now expanded his horizon and is the face of BT inside IBM Canada, and is again performing to what has now become an expected level of excellence. In all projects that Tim has delivered as the Solutions Architect, the customers were always over satisfied that:

- The deliverables were met
- The timelines were met
- The project was delivered within the budget

Tim always works through any questions or concerns that his team has; ensuring clarification on all SOW’s and project plans. One example of Tim’s involvement in the community would be the coaching of his son’s baseball team, showing not only dedication to his family, but the families of other members of the community.
Steve Leaman - Managed Services
Steve has demonstrated his support to People, Customers and Principles in the very short time he has been with Buchanan. He has passionately pursued trusted relationships with many of the Buchanan associates across the organization in order to achieve his true objective of providing outstanding support for our customers. Steve jumped right in supporting Brower Insurance, Winco and ICC, providing superior support in very difficult environments. He has completed all objectives presented to him generating positive feedback from our customers. His efforts have and will continue to lead to repeat business from our customers. Recently, Steve took the lead in restoring ICCs systems after they experienced two security breaches on their network. He spent more than 120 hours over 11 days straight (weekends included) working on this effort. It was very difficult to get him to step away and let others carry the load so that he could rest up before jumping back into the fray. Steve provided exceptional customer service during a 12 day long crisis situation at ICC. For the duration of the crisis Steve spent most of his waking hours on a conference call with the customer(s). He was patient, respectful, responsive, resourceful, and measured in his responses. No matter what the particular issue was that was brought to his attention he was able to provide alternatives and recommendations, in most cases he himself took the required action to implement those solutions. His respectful treatment of the customer and dedication to resolve the situation are commendable.
Priscilla Balasingh - AAFES
Priscilla consistently demonstrates that customers and principles matter. Priscilla has shown flexibility in accommodating frequent requirements changes from the client even if it meant more work to produce documentation. This contributes to a successful end delivery and a happy and satisfied customer. Principles: Priscilla has demonstrated a commitment to producing quality documentation which leads to a better delivery of software to the client. It would be much easier to take the path of least resistance when dealing with a demanding client but Priscilla continues to ask the tough questions and do the research required to produce quality and complete business requirements. Priscilla has shown an ability to learn quickly, flexibility when dealing with the client and a commitment to quality that has earned her the respect of the client and her peers.
Jonathan Lovegren - Sonic Helpdesk
Jonathan encompasses People, Customers, and Principles Matter in every way possible. The customer is the top priority in everything he does. He is always willing to stay late or work odd shifts when need be, and has even been known to cut lunch short in order to better serve the customers when the lines are busy. He helps his fellow employees with anything they need, and when he doesn’t have an answer, he does what he can to find one. He is exemplary in his customer service and willingness to go the extra step.
Mihail Peev - AAFES
All four of BT’s values are extremely important to Mihail. Principles Matter: Mihail is always willing to discuss issues with team members and come up with insightful and witty observations about our work that makes it pleasant to discuss. Lifestyle balance: Mihail has chosen to live close by and is able to support Buchanan’s commitments even somewhat outside the usual work hours.

People Matter: Mihail communicates with high integrity with all the AAFES team members. Truth and discussing important information, whether it’s with the architect, Steve or other developers are always at the forefront.

Customers Matter: Even when the customer asks for conflicting requirements, Mihail recognizes right away some of the standard industry techniques to avoid trouble in this area by making the conflict switchable one way or the other so that the client department where the debate really needs to take place can resolve it among themselves in an efficient manner. When not easily switched he consults with the architects immediately for advice.

Community Matters: Mihail knows greetings in many languages, has been to Bulgaria and has many a pleasant chat with Steve about the day-to-day life in Bulgaria vs. Ontario. Both Steve and Mihail have shared these short but insightful conversations at the start of team meetings so we get sense of community when we meet at company functions not entirely concerned with work.
Levi Spears - American Eurocopter Infrastructure
People Matter to Levi. Levi, upon entering this contract, began assisting all BT groups located at American Eurocopter with difficult technical issues and enabled us to do more with less. He’s very much a team player, which quickly allowed him to build a trusting relationship with onsite BT employees and our client. Principles also matter to Levi. Levi’s work ethic and abilities prove to everyone he encounters that he operates on the basis of doing the right thing, for the right reason, and at the right time. His integrity is clearly visible for this reason. As soon as Levi arrived on site at American Eurocopter his presence was felt. He began progressing the MIS department to new levels not achieved before with automation of routine tasks, and eliminating bad practices and procedures. Most notably by deploying the Kasaya agent on-site to all network connected machines, which allows for quick and easy management of the environment.